Hotte de cuisine Pyramidale 30"

We are disappointed to learn of your experience with the BWP1304SS range hood. This hood is rated at 8.5 sones on the high setting, so it will be louder on the high setting. The low and medium settings are 3.0 and 5.5 sones, so the hood will not be silent. It would be normal to expect to hear the motor during operation. In regards to the aluminum filters, the installation instructions state the following: Clean all-metal filters in the dishwasher using a non-phosphate detergent. Discoloration of the filters may occur if using phosphate detergents, or as a result of local water conditions - but this will not affect filter performance. This discoloration is not covered by the warranty. We would like to state that washing the filters in the sink with Dawn dish soap is a good alternative to the dishwasher. Dawn is a very good degreaser and will not harm the aluminum. Please contact our Product Support team directly should you need more assistance at 800-637-1453.

We are disappointed to learn of your experience with the BWP1304SS range hood. This hood is rated at 8.5 sones on the high setting, so it will be louder on the high setting. The low and medium settings are 3.0 and 5.5 sones, so the hood will not be silent. It would be normal to expect to hear the motor during operation. In regards to the aluminum filters, the installation instructions state the following: Clean all-metal filters in the dishwasher using a non-phosphate detergent. Discoloration of the filters may occur if using phosphate detergents, or as a result of local water conditions - but this will not affect filter performance. This discoloration is not covered by the warranty. We would like to state that washing the filters in the sink with Dawn dish soap is a good alternative to the dishwasher. Dawn is a very good degreaser and will not harm the aluminum. Please contact Broan-NuTone Canada Product Support if further assistance is needed at 800-567-1484.