Rapid Battery Charger - Pro Max - 80 V

Hello, We are very sorry to hear about this uncommon occurrence! Typically, if more than one battery isn't charging then it is a charger issue, however, each case is different! If the string trimmer that you purchased is the same voltage, we would advise trying to charge the batteries on that charger to determine whether the issue is linked to the batteries or the charger. For further assistance in resolving this issue, please contact our team using the customer contact form or give us a call at 1-888-909-6757.

Hello RedOne, We appreciate you taking the time to share your feedback with us. We see you have been in touch with our team and happy they were able to support you with this warranty claim. Thank you for allowing us the opportunity to assist and rectify this issue for you.

Hello KevinR, Thank you for bringing your concerns to our attention. While we only work with the highest quality products, nothing is always perfect. But not to worry, Greenworks chargers are backed by an excellent (homeowner) limited warranty as stated in the owner's manual. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation and replacement. If you are outside the warranty period we would like to hear from you. We are here to help.

Hello Sweezey, Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. Should you still require further assistance, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello BusyPilot, Thank you for your email. We are sorry to hear that you are experiencing issues with your battery or charger. If your charger has been plugged in for an extended amount of time, it might need a reset to avoid giving off a fault. Here are the steps that you should take to reset your charger. Please try resetting the charger by unplugging it for one minute, plugging it back in, and then trying to charge the battery again. If the issue persists, please ensure that you are fully engaging the battery. Sometimes it requires a firm push into place to secure the battery. For further assistance, please give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello tucker1958, Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.

Hello Need a charge 2, We are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may fail to function normally. Simply unplug it for a few minutes and then plug it back in and try another outlet. If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault. For troubleshooting, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process.