Battery - PRO 80V - Lithium-ion - 4.0 A

Hello Patrick63, Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. This charger will not ignite any lights until the battery is engaged. Once the battery has been properly seated, the light should communicate with the battery and ignite. Here are what each color light means! Flashing Green = Battery charging Solid Green = Battery is fully charged Flashing Red = Charging fault Solid Red = Battery is either too hot or too cold When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger. If the issue persists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. Our team would be happy to investigate this with you further.

Dear TallGrassBlues, We appreciate you letting us know and we apologize for your experience. We are happy to hear Greenworks Success Team, were able to support you with this warranty claim in a timely manner. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.