Battery - PRO 80V - Lithium-ion - 2.0 A

Hello JFCLAV. We appreciate you taking the time to provide this feedback on your 80V - 2.0 Ah battery and apologize that you've run into issues with it. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Greenworks 80V batteries are backed by a 4-year limited battery warranty we would be happy to assist with any troubleshooting questions you may have. We can be reached through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.

Hello There Valued Customer Thank you for your review. We are sorry to read you are not content with your recent purchase. The battery life will be very dependent on your individual usage, but on average a 2Ah battery has a runtime of up to 20-25 minutes. If you feel as though this really isn’t the kind of battery life you’re experiencing, please consider contacting us directly at 888-909-6757 or on info@greenworkstools.com. We are here to provide you with support and assist with any questions or concerns you may have.

Hello Keith Speer We are glad to hear you are enjoying the product! If it ends up that you are having an issue, please contact our Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues! Thank you for your feedback!

Hello Braddiehl. Thank you for reaching out to us. We are sorry to hear this process has made you lose confidence in us. Without having all the information pertaining to this case we, cannot say for certain why you did not receive support for this warranty claim. Greenworks 80v battery and charger are backed by a four (4) year limited warranty. If you have contacted us and a started a warranty claim with Greenworks and wish to reopen your case and investigate your options further, we do encourage you to contact us back through Live Chat on (www.greenworkstools.com) or call 1-855-345-3934. This will allow us to investigate your customer profile for specific details regarding the case and look into the option that is best for you. Please have your unit, battery and charger with you along with the model and serial number to complete trouble shooting to ensure quick resolution is provided. If you tried to contact Greenworks and was unable to reach us our current hours are: Monday – Friday: 9am – 7pm EST Saturday: CLOSED Sunday: CLOSED Chat with Live Agent Monday - Friday: 9:30am – 5pm EST Please note some holidays may affects these hours. *Hours are subject to change. Our apologies for any inconveniences this may cause you. There is truly no intent to disappoint our customers; we will always do our best to help in any way we can.

Hello Smooty, We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We look forward to helping you better with any troubleshooting or warranty assistance required.