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SMART GARAGE KEYPAD - myQ, White
BMR Code
002-1506
Part number
VKP1-MYQ
UPC
012381208098
SMART GARAGE KEYPAD - myQ, White
Treat yourself to a surveillance camera equipped with advanced features such as night vision and a wide 160-degree field of view. This camera provides maximum security through its advanced motion detection and is designed to withstand extreme weather conditions. With an illuminated keyboard and bidirectional audio communication, it is easy to use and ideal for reliable monitoring in all situations.
*The price and inventory of products offered on the website may vary. The price may differ from an advertised price due to varying conditions in different markets, errors or situations beyond our control.
• Lighting : Illuminated Keypad
• GDO Learn Button Color Compatibility (Learn Button Color ) : Green, Orange/Red, Purple, Yellow
• Code Type Compatibility : Billion code 390 MHz, Security+ 390 MHz, Security+ 315 MHz, Security+ 2.0®
• Connectivity : 802.11 a/b/g/n (2.4GHz, 5GHz) Wi-Fi
• Dimensions : 6.30 in x 2.71 in x 1.36 in (159.9mm x 68.9mm x 34.5mm)
• Operating Temperature : -4°F to 122°F (-20°C to 50°C), IP55 Rated, Water Resistant
• Power Supply : Rechargeable Lithium-ion Battery
• Field of View : 160° Diagonal Wide Angle
• Audio : Speaker, Microphone
| Brand | CHAMBERLAIN |
|---|
Reviews
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69 – 98 of 647 Reviews
Most Relevant
Mat K
Snoqualmie, WA
GenderMale
Age45 to 54
3 out of 5 stars.
Not much value without a subscription
11 months ago
We "upgraded" our basic garage keypad with this smart/video enables one. It was great for a while, although I find it limiting that it can only interact with one door (even our old/basic keypad could be programmed to control both of our doors). I didn't realize that without a video/storage subscription, its basically an expensive keypad. I'll admit that's at least partially on me for not doing more thorough research, but I'm tempted to just reinstall my old "dumb" keypad
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
11 months ago
TSC Technical Support
Hello Mat K, thank you for the time you have taken to install the myQ Video Keypad and the time you have taken to provide us with your feedback. The myQ Video keypad works independently of a subscription. You are able to view real time live video motion events as well as receive real time notifications when movement is detected. Our team is here to help you with any questions you may have, please feel free to email social@chamberlain.com. We are happy to help.
Terry
Denver area
GenderMale
Age65 or over
1 out of 5 stars.
Battery life
a year ago
Camera does what it should, but the battery life is really disappointing. Two weeks and it needs to be taken out of the device and charged for 10 hours. If it came with a second battery that could be swapped out, that might work. As it is I am thinking about taking it down and going back to the old keypad. Maybe there will be a fix in the future. Right now it is not worth the hassle. I installed it before Christmas and it needs to be changed for the second time.already.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hi Terry, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should these settings already be in effect, you need further help, have any comments, or concerns, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Harold
Iowa
GenderMale
Age55 to 64
1 out of 5 stars.
Buyer beware
a year ago
In my opinion, it's not worth the money. It appears as though the only way you'll get video notifications is if you subscribe to their service. My unit came with an angled mounting bracket. When I contacted them about a flat mountain bracket stowed up the camera would look straight down the driveway. They advise me that I would have to purchase the other bracket from a liftmaster dealer in my area. To say the least I am just satisfied with the product and the service.
No, I do not recommend this product.
Originally posted on myQ.com
Auto
Colorado
GenderMale
Age55 to 64
1 out of 5 stars.
Great idea… poor execution.
a year ago
Bought the video keypad for several reasons:
1- Works with my MyQ opener*
2- Video recording
Main problem is the poor battery life and frequent need to unmount and recharge the battery. This unit uses so much power that it really should have been configured with a hardwire power source and have a battery as a back up option.
Now the most disturbing issue is the inability to address more than one garage door opener. Really!? Only one? Most modern garage door keypads, including the ones supplied with my MyQ equipped openers can be programmed to be used with multiple door openers.
I can only hope MyQ adds a hardwire solution for this keypad, configure a battery pack to be wired to a wall wart maybe?
Additionally, please provide a software, or firmware, update to allow multiple doors to be controlled by one opener.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Social
Hello, thank you for your inquiry and for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team. We may also continue to look into implementing the ability to pair to more than one garage door. Thank you for taking the time to review our product and sharing your experience.
KathyR
Palm Coast Florida
GenderFemale
Age65 or over
4 out of 5 stars.
Love it except charging Battery
11 months ago
I love the MyQ keypad with one small exception. The battery requires recharging every few months and there is a very small screw in the edge underneath the keys that needs to be removed. I am always afraid I will drop this screw and lose it. It would have totally changed my opinion if only that screw was placed with an edge that would keep if from being totally removed (and perhaps dropped) or if it were bigger so less likely to slip through these old fingers.
Originally posted on myQ.com
Response from myQ.com:
11 months ago
TSC Technical Support
Hi Kathy, thank you for your review and feedback on the myQ Smart Garage Video Keypad. I am sorry for the inconvenience with the battery removal process. We appreciate the time that you took to input on product improvement, your feedback is valued and will be shared with our myQ product team for future enhancements. Should you need further help, have any comments, concerns or questions feel free to contact us through https://support.chamberlaingroup.com/s/contact-us
Joseph
Saint Paul, Minnesota
GenderMale
Age45 to 54
1 out of 5 stars.
Problems
11 months ago
I had a challenge getting through the setup steps. I thought I walked through the steps to a T, but had several issues with getting the software to process through the steps. I did finally get it all set up and working after a couple hours. The video was very choppy when I tried to review it, which was only a couple times. Two weeks after normal use, the battery was dead, even though I fully charged the battery pack before installing the keypad. This was the deal breaker. I returned the item today. One final comment, the screw holes for the this chamberlin keypad are not the same spacing as the screw holes of the basic Chamberlin screw holes, so if you are upgrading and have aluminum wrapped garage door trim, you will have to make at least another new permanent hole. I feel this could have been avoided Chamberlin.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
11 months ago
TSC Technical Support
Hello Joseph, we are sorry to hear the myQ Video Keypad has not met your expectations. Although you have retuned the item, your feedback is extremely important to us. Thank you for taking the time to experience this product and for providing us with your review. Should you have any questions about our products in the future, please email social@chamberlain.com.
dave65
Calgary AB
GenderMale
Age65 or over
2 out of 5 stars.
No Thanks!
a year ago
I bought this item but upon further relfection realized that I need to buy another battery in order to have continuous use out of it. Cost of the battery was about 50% of the cost of the unit itself. I tried to imagine myself having to change the batteries all the time and decided that this was too much of a hassle for the price so back it goes! Probably should have read the reviews as the battery situation reallly detracts form the value this product could give,
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hello David, thank you for your review and feedback on the myQ Video Keypad. I am sorry to see that this product did not meet your expectations. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
IC 401
5 out of 5 stars.
Very impressed!
a year ago
I really like the security of being able to see not just my driveway, but part of the sides of my home. Since purchasing this video camera, I feel a lot more secure, even though I live in a very quiet suburban neighborhood. I love the audio and speaker availability, I really like how clear the microphone is, and I really like assigning passcodes to individuals. My only gripe is when it’s raining, even though there’s an eave overhead, The camera shows nothing.
Yes, I recommend this product.
Originally posted on myQ.com
TomD
GenderMale
Age45 to 54
4 out of 5 stars.
Family Safety
a year ago
Camera works great, wish the field of view was a little wider. Speaker has a clear and crisp sound. Installation and setup was a breeze, with good connectivity to both of the android phones. Video playback is a little slow in loading and has to be prompted sometimes. Battery life is ok, but I purchased a second battery for a backup. Overall a great addition to our outside security, I plan on purchasing a second one for the other side of our two-door garage.
Yes, I recommend this product.
Originally posted on myQ.com
Response from myQ.com:
11 months ago
TSC Social
Hello Tom D, we appreciate the time you have taken to install and experience the myQ Video Keypad. We are thrilled to hear you have had such a positive experience. Your review reaffirms the hard work we put in every day, thank you!
Taz 3096
Maryland
2 out of 5 stars.
Needs Improvement
10 months ago
Battery life is very poor and I feel the swivel mount should have been included with the camera, I think the video quality is not great considering there are cheaper cameras on the market yet have much better video quality (2k) and still have all the features as the myQ keypad camera. I like having the keypad / camera as a combined unit but think there are many improvements that could be made the biggest one would be an option for external power adapter
Originally posted on myQ.com
Response from myQ.com:
10 months ago
TSC Technical Support
Hello Taz, we would like to thank you for sharing your experience and we appreciate your honest review. We are sorry to hear the myQ Video Keypad has not met your expectations. While at this time, we do not offer an external power adapter or a hard wire version, your feedback will be shared with our team. We are always looking for ways we can improve not only our product but our customer experience. We are happy to assist you with the swivel mount and any questions you may have. Please email social@chamberlain.com and be sure to mention this exact review. We hope to hear from you!
Mart
Murrells inlet sc
GenderMale
Age65 or over
3 out of 5 stars.
Great features, but…terrible battery life
a year ago
This would be a fantastic product if the battery would not have to be replaced every 2-3 weeks….we have purchased an additional batter but that should not be the answer. While we were away for 10 days we received notification that our keypad was offline due to the battery. We would have loved to see what was going on at our home while away, but that was not the case. Vey disappointed ….if you like to babysit your battery, then this product is for you.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Social
Hello Mart, we are sorry to hear of your experience. Thank you for taking the time to review our product and sharing your experience with this product. Your feedback is valued and will be shared with our team.
SeaWags
Cleveland, OH
GenderMale
Age55 to 64
5 out of 5 stars.
Great Product
a year ago
I just installed the Video Keypad yesterday. The device is well made and the installation and setup were very simple. You just install the app and follow the instructions. The video quality is excellent and the alerts from the app are nice. My only issue is that in the app under Device Management, my Apple HomeKit Home shows up, but I don't see the Smart Garage Video Keypad. I would like to connect it, especially if the app recognizes my HomeKit Home.
Yes, I recommend this product.
Originally posted on myQ.com
DHE1
3 out of 5 stars.
Works very well, but its power source needs work
a year ago
I have two of these units and really like them. The unit works very well and the price is affordable. However, the design of its power management is not the best. There needs to be a way to power the unit continuously and you should be able to charge the battery without having to dismount the unit and then remove it. Plus, you have to charge the battery outside the unit so unless you buy a spare battery your keypad is down for several hours.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hi, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience and to see that this product did not meet your expectations. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
SS11
CA
GenderMale
Age55 to 64
3 out of 5 stars.
Needs To Be Hardwired for Power.
a year ago
This keypad/camera has potential to be a good product, but has a major flaw, the battery.
The battery doesn’t last long. There’s no way to hard wire it for power or use a solar charger, so I’m stuck with it running down all the time.
That brings me to charging it. Today the battery was at 30 percent. It took over 6 hours to charge it.
Until they make this abled to be powered from another source, I would not recommend purchasing this device.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hi SS11, thank you for your feedback on the myQ Video Keypad! We apologize you encountered errors during provisioning but will be sure to share your feedback with our product team for future enhancements. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product Please feel free to reach out to us by social@chamberlain.com with any further suggestions or assistance with troubleshooting. Thank you.
Rybe
Iowa
GenderMale
Age45 to 54
2 out of 5 stars.
Ok...could be better
a year ago
I'd give it 2.5 if I could. Overall it's a good unit. The downside is that the battery has to be removed for every charge. Wish there was a way to hardwire it or have the charging port on the outer portion of the unit instead of the battery. Also, the low temp rating could be better for those of us that live in the Midwest -4F is not the best rating when it can get -20F with windchill.
I also wish this came with the 0deg mounting bracket.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Social Team
Hello Rybe, thank you for your inquiry and for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team. Of note, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad is tested to operate from -4°F to 122°F (-20°C to 50°C). Extremely cold weather can unfortunately impact the lithium-ion batteries used in many smart home devices, and as the temperature drops the battery will begin to have trouble holding a charge. At freezing temperatures the battery may run out of power more quickly and require more frequent charges. As the temperature goes up your keypad will return to normal operation.
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll strive to do better.
FrozenChosen123!
Canada
GenderMale
Age55 to 64
2 out of 5 stars.
Fails when temp drops below -20
a year ago
When it works it works ok. However, if the tempurature drops below -20C for more than a day the unit freezes and goes offlinie. I have to go out, unmount it, then bring it into the house and thaw it out and remount it only to fail again. Does not matter what charge level the batteries are at. If you are in Canada, don't waste your time and money. And Surprise! You need to buy a cloud storage supscription for this thing to be of any use.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Social
Hello, thank you for taking the time to review our product and sharing your experience. The myQ Video Keypad is tested to operate from -4°F to 122°F (-20°C to 50°C). Extremely cold weather can unfortunately impact the lithium-ion batteries used in many smart home devices, and as the temperature drops the battery will begin to have trouble holding a charge. At freezing temperatures the battery may run out of power more quickly and require more frequent charges. As the temperature goes up your keypad will return to normal operation.The myQ Video keypad does work independently of a subscription. However, the myQ Video storage plans allow you to personalize alerts, record and view motion events and access them at your convenience thru the myQ application. We offer a variety of plans that allow you to store video events for 7 days or 30 days to view and download and share if needed.
mgw67
scottsdale az
GenderMale
Age65 or over
5 out of 5 stars.
just a great product
a year ago
Dont know why others need battery charging so often, mine last almost 2 months if not more...its on low settings (not the lowest though) which is all you need to capture everything....its used 2-3x a day on average. Also, mine is in 110 deg heat, some direct sun in morning, but shaded most of the day. Regardless, I bought an extra battery for swapping easily instead of waiting for a charge. its so good I bought one for my Daughter and family.
Yes, I recommend this product.
Originally posted on myQ.com
Dmac740
GenderMale
Age55 to 64
5 out of 5 stars.
Smart Garage Video Opener
a year ago
I have multiple MyQ devices. The new video Opener for outdoors. 3 Liftmaster MyQ smart Wi-Fi garage door openers and 3 MyQ garage door cameras. All items have worked flawlessly once connected to the 2.4g Wi-Fi. You can connect all these items to a MyQ hub or you may use Smarthings hub or Ring.com. Alarm.com will also connect. Extremely happy with MyQ items and openers. Less hassles and problems are a win for me and all users of MyQ products.
Yes, I recommend this product.
Originally posted on myQ.com
C. Helms
Raleigh, NC
GenderMale
Age55 to 64
5 out of 5 stars.
Outstanding Addition to Our Garage
11 months ago
The camera keypad is an awesome addition to my garage door opener unit. It was east to set up and install. I love the wedge housing that is included. My wife and I have a condo at the beach and this is for our home. The keypad allows us to establish codes for our neighbors to use to ensure deliveries are placed in the garage when we are out of town. I bought this on sale, but I’m kinda mad at myself for not having installed it earlier!
Yes, I recommend this product.
Originally posted on myQ.com
jgrabn
Indianapolis, IN
GenderMale
Age35 to 44
1 out of 5 stars.
Beautiful device, terrible user features
a year ago
Looks great, but your software product team botched the user features. Did they talk to any real families? In order to create PINs for your kids or a housekeeper, you’d have to have separate email addresses for each PIN, create accounts with passwords, and somehow install and sign into the app with those accounts to accept an invitation. Then, from the owner account, you can set up the PINs. Please talk to customers and fix the software.
No, I do not recommend this product.
Originally posted on myQ.com
ricklt23
sacramento, ca
GenderMale
Age65 or over
1 out of 5 stars.
terrible product with confusing support
a year ago
Bought this a week ago. I have a wifi extender 20 feet away from it in my garage but it can't find the signal. Tried bringing it in right next to the extender, it still won't connect. The long set of instructions including resetting the router didn't help at all. Even the battery life is horrible, I've had to charge it twice now. Something as simple as how to factory reset this device I still haven't been able to find on the website.
No, I do not recommend this product.
Originally posted on myQ.com
Anonymous
Houston
GenderMale
Age45 to 54
2 out of 5 stars.
myQ Garage door video Keypad very poor battery lif
a year ago
I bought this item last October, I was pleased with the video quality and the easy setup configuration.
The battery life is very poor and purchasing an additional battery is out of the question.
I would hope for myQ would develop a hardline or a charging solar alternative.
I have to recharge the battery once or twice every month which is very tiresome to say the least.
My return window expired otherwise I would have return it.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hi Frank, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience and that it did not meet your expectations.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should these settings already be in place, or you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Clifton
Suisun City Ca.
GenderMale
Age65 or over
2 out of 5 stars.
myQ Garage Video Keypad
a year ago
I've noticed that the myQ Garage Video Keypad battery depletes faster than I expected even the motion detection is set at low. The wifi signal is not also strong (2 bars) even it's about 2 meters away from my Xfinity pod in the garage. The keypad 'home' button sometimes does not respond in opening the garage door after I key in my four digit access code. I have to press the 'home' button 3 to four times to open the garage door.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hello. Thank you for your review. I’m sorry to hear you've had such a frustrating experience with your myQ Video Keypad. I really appreciate you bringing this to our attention. We would like to provide a meaningful solution. Please email us at social@chamberlain.com and include this review, so we can get in contact with you to the resolve the issue. Thank you!
Will Be Beta Tester
Louisiana
Age45 to 54
4 out of 5 stars.
myQ Video Keypad solid product. Features AVG-EXC
a year ago
(Review NOT part of any promotion)
The product is very solid. Lens exceptional. Viewing angle remarkable.
Battery life and Wi-Fi reach need improvement. I purchased 2 batteries to exchange because of short battery life. Router is inside, but only 10’ away. Other devices have high (4-5 bars), but not this keypad.
Also, install lower than the recommended height or else you will see eaves of house in this situation (see photo)
Yes, I recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hello. Thank you for your review and for your kind words. We appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our team.
Should you need further help, have any comments, concerns or questions feel free to contact customer support through https://support.chamberlaingroup.com/s/contact-us
Brent
Colorado
GenderMale
Age65 or over
5 out of 5 stars.
Easy to Install and Setup
11 months ago
This is a super nice, great looking, easy to install device. I say device because it a self-contained, WiFi enabled, remote camera with a keypad. This is a rechargeable device that will need to be removed and charged periodically.
The instructions are straightforward and like so many smart devices today uses a code to scan to take you to the documentation. My setup took about 20 minutes and I did it all through the myQ app. With users being able to have their own codes it makes it very easy to know who is using the keypad. My wife and I, and our daughter each have a distinct code.
The view is great with a detection area that can be user adjusted, and the picture is very clear both day and night. Have had it in place for about a week and even with traffic and people walking the battery is still at 90%. Both my wife and I are quite happy with this unit.
Yes, I recommend this product.
Originally posted on myQ.com
Sean
GenderMale
Age45 to 54
1 out of 5 stars.
Not as good as it seems
a year ago
Battery life is terrible and all they respond with is the anticipated specs when the battery was designed. Camera latency is bad, and voice is bad. If you do not have an extender you will need to have the device very close to your router. Also there is no remote function to open the garage door. They require you to own another one of their products to gain that feature. Seriously…. It’s not hard to have that feature….
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hello Sean, thank you for your feedback on the myQ Video Keypad! We are sorry to see that this product did not meet your expectations, we will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting at social@chamberlain.com. Thank you.
Just plain old me
Minnesota
GenderMale
Age65 or over
5 out of 5 stars.
Bought it for the garage door opener.
11 months ago
I bought this Video keypad to open and close my garage door, and it works wonderful for this purpose. The camera and video was an option that I did not need since I have a ring doorbell camera in the same proximity. They of the video appears to work properly, but I think the video recordings and motion detection are not as good as my ring camera.
I also bought it for 40% off, which is reflected in my Rating of the value.
Yes, I recommend this product.
Originally posted on myQ.com
MikeInSojo
South Jordan, UT
GenderMale
Age45 to 54
1 out of 5 stars.
Does not connect to wifi, no multi-device vid plan
a year ago
Bought this and lost half a Saturday trying to setup. I’m a 25yr IT pro so generally can figure these things out. Either defective or just not going to work w/ my router. I have 20+ IoT devices including other camera and chamberlain garage opener connected though…
The biggest issue and reason for the one star review is Chamberlain wants to charge 100/yr PER CAMERA. If I had known that, I would never have wasted my time.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Social
Hello, we are sorry to see the myQ Video Keypad did not meet your expectations. We do now offer a multi device subscription plan for myQ users. This option will allow you to pay only one rate for as many myQ cameras you have connected to the myQ app. Should you need technical support with the setup of the video keypad, please email social@chamberlain.com. We are happy to help.
PomptonLakesNJGuy
Pompton Lakes, NJ
GenderMale
Age45 to 54
2 out of 5 stars.
Nowhere near as good as I was hoping for.
a year ago
Batteries die way too fast. I've had 2 of these, 1 for each of our garage doors, for about 6 months now. No idea when they disconnect, but about 1/2 the time they seem unavailable, very poor alerting that they're disconnected, or discharge, so someone could walk up to them and the keypad will just be dead. Batteries take forever to recharge. I came here hoping they would have had an AC adapter by now, but no such luck.
No, I do not recommend this product.
Originally posted on myQ.com
Response from myQ.com:
a year ago
TSC Technical Support
Hi Brian, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience and to see that this product did not meet your expectations.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section.
There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com
Should these settings already be in place, or you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!
Tina Marie
St Augustine FL
GenderFemale
Age45 to 54
5 out of 5 stars.
Worth WAY more than the price.
a year ago
I wish I had bought it sooner. We purchased this as a replacement for our garage door opener which had broken. I love being able to open the app and make sure I didn't forget to close the door and SEE it for myself. It's so nice to be able to set up specific codes for different users as well, it adds a layer of protection. It's a great addition to any home security system and it's super easy to install. Highly recommended!
Yes, I recommend this product.
Originally posted on myQ.com
69 – 98 of 647 Reviews
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