SMART GARAGE KEYPAD - myQ, White

Hello Mr. Broberg, thank you for your review and feedback on the myQ Smart Garage Video Keypad. I am sorry to hear of your experience with the battery life and connection with your video keypad. To maximize the battery life of your myQ Video Keypad and decrease charging time, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. Mesh routers are not recommended as they will provide a stronger connection to other devices in your home and drop connection from other devices to do so. There are several ways to improve your Wi-Fi connection for your device as well, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. Regarding subscriptions, Premium subscriptions for select partners allow us to drive innovation and enable further partner integrations. Our standard myQ features continue to be free. The myQ Video keypad works independently of a subscription. Once you install your video keypad you will be able to operate your pre-programed garage door and view real time live video motion events. The myQ Video storage plans allow you to personalize alerts, record and view motion events and access them at your convenience through the myQ application. We offer a variety of plans that allow you to store video events for 7 days or 30 days to view and download and share if needed. Please visit our website: https://www.myq.com/solutions/video-storage-subscription Should you these settings already be in place, or you need further help with motion events and notifications, have any comments, concerns or questions, please email us at social@chamberlain.com and mention this review, so we can get in contact with you to the resolve the issue. Thank you!

Hello, we are sorry to see that this product did not meet your expectations. Thank you for taking the time to review our product and sharing your experience with this product. Your feedback is valued and will be shared with our team.

Hello, thank you for taking the time to provide us with your feedback. We are sorry to hear you are experiencing issues with the face recognition as well as for the confusion of the partnership, we have with 3rd party companies. Should you need technical support for any of the issues you are experiencing please email social@chamberlain.com. We are happy to help.

Hello MikeGKCMO, thank you for taking the time to review the myQ Video Keypad and sharing your experience with this product. The myQ Video Keypad is tested to operate at -4°F to 122°F (-20°C to 50°C. Cold temperatures directly affect lithium-ion batteries such as those used in the myQ Video Keypad. Your myQ Video Keypad battery can experience issues holding a charge and may even enter Low Power Mode during cold days. You may Recharge your battery in a room temperature environment to prevent battery damage. Ensure the battery is charged completely prior to returning it outside during cold weather days. The Video Keypad is designed to operate at temperatures as low as -20C/-4F. If you are experiencing temperatures lower than this threshold, online functions may be disabled. Should you need technical support in the future, please email social@chamberlain.com. We are happy to help.

Hi Mike, thank you for your review on the myQ Video Keypad. I’m sorry to hear of your experience with the battery. Thank you for sharing your preference of a hardwired version. While we currently do not offer a wired myQ Video Keypad, we will be sure to share your feedback with our product team for future enhancement. We would like to provide a meaningful solution. Please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!

Hello, we are sorry to see the myQ Video Keypad has not met your expectations. This is a custom battery pack; however additional batteries are available for purchase if you want to ensure your device never encounters down-time (Part number VKP1-MYQ-BT1). Should you need technical support in the future, please email social@chamberlain.com. We are happy to help.

Hello JKreisher, Thank you for taking the time to review our product and sharing your experience with the myQ Video Keypad. We do apologize for the inconvenience of this issue and are sorry to hear of the experience with your product. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue. Thank you for your patience and for being a customer.

Hello Theresa, I am sorry to see you are experiencing issues with the myQ Video Keypad battery. I would like to provide a meaningful solution. Please email us at social@chamberlain.com and mention this review, so we can get in contact with you to the resolve the issue. Thank you!

Hello Riviera, we are sorry to hear you are experiencing such issues with your myQ Video Keypad. I am happy to inform you there are a few things that can be done to help extend the battery life and possibly assist with any concerns you may have regarding the cameras recording. To help extend the battery life we suggest lowering the motion sensitivity within the myQ app. Please follow the following steps. Access your Video Keypad settings page Tap the Motion Detection tab Toggle the Motion Sensitivity menu to select your preferred settings. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. I hope this information will provide you with a better experience, should you need further assistance please email our team at social@chamberlain.com.

Hello Mike, we are so sorry to hear of the experience you have encountered while using the myQ Video Keypad. We would like to assist you with this matter, please email social@chamberlain.com. We are happy to help.

Hello Bulloch, I am sorry to see you are considering to return the myQ Video Keypad. We would like to discuss your concerns and offer technical support if needed. Please feel free to email us at please email usocial@chamberlain.com. Thank You

Hi Luis, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience and to see that this product did not meet your expectations. To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router if it is broadcasting a 5GHz signal. If you connect to a 2.4GHz signal, your router can be up to 150ft in distance. To ensure best performance, it is recommended to have your myQ Video Keypad connected to a 2.4GHz network. If you're still having issues, please get in touch with us at support.chamberlaingroup.com Should these settings already be in place, or you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!

Hello, thank you for your feedback on the myQ Video Keypad. We do apologize for the inconvenience of this issue and are sorry to hear of the experience with your product. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review.

Hello, I would like to apologize for the inconvenience of this issue and are sorry to hear of the experience you have had while using the myQ Video Keypad. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue. Thank you for your patience and for being a customer, as well as taking the time to review our product. We appreciate your feedback and will definitely be shared with our team.

Hello, We do apologize for the inconvenience of this issue and are sorry to hear of the experience with your myQ Video Keypad. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue. Thank you for your patience and for being a customer, as well as taking the time to review our product.

Hello, we're sorry to hear you're having trouble with your myQVideo Keypad. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router and is compatible to operate with Wi-Fi networks on 2.4 GHz or 5 GHz frequencies. If you're still having issues, please get in touch with us at support.chamberlaingroup.com In regard to the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below: Quiet Household (fewer than 10 events per day): 3 months of battery life Typical Household (10-30 events per day): 2 months of battery life Busy Household (over 30 events per day): 1 month of battery life The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ https://www.myq.com/products/smart-garage-video-keypad-battery Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.

Hello Jihad, we appreciate the time you have taken to install and review the myQ Video Keypad. We would like to assist you as best as possible with the issue you have encountered. Be aware LED light bulbs will cause interference with our accessories which can cause issues just as your describing. Chamberlain-manufactured garage door openers are designed and tested to be used with size A19 incandescent light bulbs and similar-sized compact fluorescent light (CFL) bulbs. Please refer to your product manual to ensure your light bulbs do not exceed your unit's recommended size and wattage.

Hi Monika, I am sorry to hear of your experience with the myQ Video Keypad and that it has not met your expectations. We would like to provide a meaningful solution. Please email us at social@chamberlain.com and mention this review, so we can get in contact with you to resolve the issue. Thank you!

Hi Joe, thank you for your review and feedback on the myQ Video Keypad. I am sorry to hear of your experience and to see that this product did not meet your expectations. To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. Should these settings already be in place, you need further help, have any comments, concerns or questions, please email us at social@chamberlain.com and include this review, so we can get in contact with you to resolve the issue. Thank you!

Hello, we are sorry to hear our product has not met your expectations. We would like to get in contact with you to provide assistance in regard to the connection issue you are experiencing and cover any other concerns you may have. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue, thank you.

Hello, thank you for your suggestion, while we currently do not offer an alternative power source, we are always looking for ways to improve our product. Your concern regarding battery life will be shared with our team. I would like to recommend attempting the following. Access your Video Keypad settings page, Tap the Motion Detection tab, Toggle the Motion Sensitivity menu to select your preferred settings. Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. I hope this information will provide you with a better experience, should you need further assistance please email our team at social@chamberlain.com.

Hello MIkeman, Thank you for taking the time to review our product. I am so sorry to see that this product did not meet your expectations. Your feedback is valued and will be shared with our team. Should you have any questions, please email us at social@chamberlain.com. Thank You.

Hello Byron, we're sorry to hear you're having trouble with your myQ Video Keypad. There are several ways to improve your Wi-Fi connection for your device, including moving your router closer to your device or purchasing a Wi-Fi extender. The myQ Video Keypad must be within 50 feet of your Wi-Fi router and is compatible to operate with Wi-Fi networks on 2.4 GHz or 5 GHz frequencies. If you're still having issues, please get in touch with us at support.chamberlaingroup.com In regard to the battery, expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below: Quiet Household (fewer than 10 events per day): 3 months of battery life Typical Household (10-30 events per day): 2 months of battery life Busy Household (over 30 events per day): 1 month of battery life The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ https://www.myq.com/products/smart-garage-video-keypad-battery Thank you for your feedback, we will be sure to share with our product team for future enhancements. Please feel free to reach out to us through social@chamberlain.com with any further suggestions or assistance with troubleshooting.

Hello James P, I'm sorry to hear that the myQ Video Keypad has not met your expectations. I would like to suggest the myQ Video Keypad swivel mount which can be purchased separately (part VKP1-MYQ-SMW). This additional mount will allow you to position the keypad in a way that will allow for a better aim. At this time the myQ Video Keypad has been tested to operate from -4°F to 122°F (-20°C to 50°C). Extremely cold weather can unfortunately impact the lithium-ion batteries used in many smart home devices, and as the temperature drops the battery will begin to have trouble holding a charge. At freezing temperatures, the battery may run out of power more quickly and require more frequent charges. As the temperature goes up your keypad will return to normal operation. I hope you find some of this information helpful, but should you need further assistance please email social@chamberlain.com.